1. Change of mind- For a change of mind item, notification must be given within 7 days of purchase, and must be delivered within 14 days for an exchange or credit note. Proof of purchase (receipt, bank account or credit card record) must be shown.
2. The purchaser is responsible for the cost of returning the item, as well as providing a self-addressed satchel, if an exchange is to occur. The item must be returned in unused and undamaged condition, and must be sent in appropriate manner to prevent damage in transit. We highly recommend sending the return via registered post, as Lydra is not responsible for items that have been lost in the post.
3. Upon receipt of purchase, you will be offered an exchange or credit note minus shipping and handling cost from original order.
4. Shipping: Please allow 5-6 business days upon payment. Please note that most orders are made to order, so there may be delays on the length of delivery.